ShahinWorld

Privacy Policy

Last updated: 2026-07-29

This page explains exactly what we take from you, why, how long we keep it, and when we delete it. We do not collect anything we do not need, and we do not sell your data to anyone.

What we collect

  • Your account — : name, mobile number, email and nationality. The mobile number is your login, and we send a verification code to it when you register or reset your password.
  • Visa application documents — : passport scans and whatever the form asks for, per traveller. We take them for one reason: to submit your application.
  • Your bookings and payments — : what you booked, its price, what was paid and in which currency. This is a commercial and accounting record.

How long we keep it — and when it is deleted

A document is kept while it has a reason. The reason ends, the document goes. This is not a general promise — a job runs every night and does it:

  • Application documents (passport scans and the rest): permanently deleted 90 days after your application closes — that is, after a decision, or after the request is cancelled. The window covers re-submission, an embassy follow-up and any complaint.
  • The issued visa file: available to you for one year, then deleted. Download it and keep your own copy.
  • The booking and payment record (with no documents attached): kept — it is an accounting record, and it does not contain your passport scan.
  • Your account: kept while you use it. Ask us to delete it at any time via the contact page.

Who sees your documents

Your documents are never published and cannot be reached by a direct link. They are stored outside any public folder and are served only through a route that checks who you are on every single request. Our operations staff see them to process your application, as does the authority we submit it to.

Outside services we use

  • An SMS provider — to send the verification code to your number.
  • SDA (Shaheen Resort, Tartus) — when you book a marine activity we send only your name, your number and the party size.
  • DeepL — to translate the site's own wording and product descriptions. None of your personal data and none of your documents ever pass through it.

Your rights

You may ask for a copy of your data, ask us to correct it, or ask us to delete your account and documents before the periods above expire. Contact us and we will.

To reach us about your data: the contact page.